Contact Us
If you have questions or would like assistance placing an order, our Customer Service Reps are ready to assist you from 8 a.m. to 7 p.m. EST, Monday through Friday.
Phone: 888-786-4347
Email: cs@unifirst.com
Mailing Address:
UniFirst Corporation
ATTN: Catalog Dept
2801 UniFirst Drive
Owensboro, KY 42301-7701
Frequently Asked Questions
Ordering Information
Q. How long will it take to receive my order?
A. Available items typically ship within 5-7 business days. Standard UPS shipping lead-times apply thereafter, with in-stock items being delivered within 7-10 business days. Backordered or special items may carry extended lead times.
| STOCK ORDERS | ||||||||||||
| CUSTOMIZATION IN-STOCK | ||||||||||||
| BUSINESS DAYS | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 |
| PROCESSING | NEXT DAY | 2 DAY | GROUND |
Q. What if only part of my order is in-stock?
A. For your convenience, UniFirst ships whatever part(s) of your order we currently have in stock and are ready to ship. Additional items will be shipped as we receive them into inventory. You’ll be billed only as your items are shipped. If applicable, shipping fees and/or taxes are charged on a pro-rated basis as items are shipped.
Q. What if my order is backordered?
A. We stock over 40,000 SKUs and process tens of millions of garments every year through our ISO 9001-certified distribution center. We work hard to manage inventory needed to ensure that what you want is on the shelf and ready to ship. Still, there are times when a backorder can occur. We will notify you immediately if and when a backorder exists and provide expected ship dates as applicable.
Q. How can I check my order status?
A. Contact customer service via email or call our toll-free number 888-786-4347. Please include your order number with any correspondence.
Q. What size do I need to order?
A. We use standard and proven size specifications for all the garments we manufacture and garments we source from other manufacturers to assure you can order the size you generally wear. If you have questions on sizing please refer to our sizing charts on our sizing help page. If you need additional help please contact our customer service department and we can help you order the correct size.
Q. Will I receive the promotion printed on my catalog if I place my order on-line?
A. To ensure that you receive a promotion from a printed catalog, you’ll need to enter the promo code from your back cover of the catalog in the promo code field when checking out. Once you click the submit button, any applicable discount will be applied to your order. If you have any other type of promotion (free freight, dollar discount, etc.) the discount will not be reflected in your shopping cart but will be reflected on your billing.
Personalization
Q. Can I have my garments personalized with my company logo?
A. Yes, just click on our "Request a Program Quote" link to submit your information and specify that you would like garment personalization with your company logo. Or, you may call our personalization experts directly at 888-786-4347. They’ll be happy to assist you with our custom logo process and help to create the best customization for your company.
Q. How do I know I’ve chosen the best color for personalization?
A. Our personalization approval process includes sending you a sample sewn on a fabric swatch that is similar in color and texture to the product you have chosen. So, you may review and approve as needed.
Q. I want a thread color for my emblems that is not listed?
A. We offer many thread colors for our emblems that are not listed on our site. Please contact customer service at 888.786.4347 to see if we offer the color you are seeking.
Q. Can I order a screenprint logo with more than one color?
A. A screen print logo can be designed with more than one color. However, this cannot be processes through our website. If you would like to include more than one color on screenprinting, please call us at 888-786-4347 or contact customer service via email.
Payment
Q. What methods of payment do you accept?
A. Whether you order through our website, email, or phone, you can pay for your purchases with Visa, MasterCard, American Express or Discover. For mail orders, you can also pay by check or money order (please do not send cash).
Q. When is my credit card charged for my order?
A. Your credit card will be charged when your order is shipped. If multiple shipments are required to fulfill your order, you will be billed for the items as they’re shipped. If applicable, shipping fees and/or taxes will be charged on a pro-rated basis as items are shipped.
Returns and Exchanges
Q. How does UniFirst handle returns and exchanges?
A. The UniFirst Gold Star Guarantee allows you to order with confidence. If you’re dissatisfied with a product or products for any reason, you may return any or all of your merchandise for immediate replacement or refund. All orders are shipped with a packing slip that provides detailed return instructions that make it easy and simple.
Address Change
Q. How do I inform you of an address change so I can continue receiving your product catalog in the mail?
A. To update your account with your current address, please call us at 888-786-4347 or contact customer service via email. Be sure to include both your previous and new addresses.
